We process and dispatch most orders within 24–48 hours. Delivery takes 7–14 business days worldwide, depending on the destination and courier availability.
FAQ
PRIVATE SUPPLIER
Your All-in-One Dropshipping Partner
Learn how Private Supplier automates your entire dropshipping process
How fast is shipping?
How do you guarantee the lowest prices?
Our sourcing team constantly reviews suppliers on 1688, Alibaba, and local wholesale networks to find the most competitive prices available.
We compare multiple factories and negotiate directly, ensuring you pay far below standard dropshipping rates without compromising quality.
Can I request a custom product quote?
Yes. Simply send the product image or 1688/Alibaba link to your assigned WhatsApp account manager.
Within a few hours, you’ll receive a personalized quotation with current market price, stock status, and estimated delivery time.
Do you offer branded packaging?
Yes. We provide custom-branded packaging and labeling under your logo for all private label clients at no extra cost for bulk or recurring orders.
How does the dropshipping process work?
Once your store is connected to Private Supplier, every order from your online shop is automatically synced to our system through DianXioMi integration.
Our fulfillment team prepares, packages, and ships the products directly to your customers no manual action is required on your end.
Can I use my own brand packaging for dropshipping?
Yes. You can ship your packaging materials to our fulfillment center, and we’ll use them for all your future orders.
Do you also offer wholesale?
Our main focus is dropshipping, but if you need bulk or wholesale purchasing, your manager will locate factory-level suppliers and secure the best possible deal for large quantities.
Can I track all shipments?
Yes. Every order receives a unique tracking number automatically updated in your store via DianXioMi. Both you and your customers can track the parcel in real time.
Do I need to handle any logistics?
No. After you authorize us via your DianXioMi account, we manage inventory, quality control, packaging, and delivery. You focus on growing your sales we take care of the rest.
Is there 1-on-1 support available?
Yes. Every store owner gets a dedicated WhatsApp account manager for real-time communication. You can track orders, resolve issues, and receive updates directly through WhatsApp — fast, personal, and reliable.
What is your response time?
Our team operates 7 days a week, and we typically respond within 1–3 hours. Critical logistics inquiries are handled immediately.
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